Egain Corp Stock Price, News & Analysis

eGain (NASDAQ: EGAN) has announced the launch of eGain AI Agent for Contact Center, a new solution aimed at improving contact center performance through AI-powered guidance. The system provides real-time support to agents during customer conversations by monitoring interactions, delivering guided knowledge, and adapting to agent experience levels.

The solution integrates with the eGain AI Knowledge Hub and features automatic intent monitoring, compliance enforcement, and continuous learning capabilities. It comes with out-of-the-box compatibility for Amazon Connect, Genesys, and Salesforce, with APIs available for other CRM and contact center platforms.

According to Gartner statistics cited by CEO Ashu Roy, 84% of contact center agents are dissatisfied with their desktop tools. The new AI solution aims to address this challenge by providing streamlined, step-by-step guidance to help agents deliver expert-level customer service.

eGain (NASDAQ: EGAN), the AI knowledge platform for service, has announced its participation in the 37th Annual Roth Conference in Dana Point, California. CEO Ashu Roy and CFO Eric Smit will be conducting investor meetings on March 17, 2025.

In recent earnings, the company reported significant growth metrics:

• Annual recurring revenue from AI Knowledge Hub customers increased by 17% year-over-year and 5% sequentially
• Successfully acquired several new enterprise logos in Q2
• Pipeline includes growing number of seven-figure ARR deals

The company attributes this growth to increased focus on customer service automation and AI investment among Global 1000 companies.

eGain (EGAN) reported its Q2 FY2025 financial results with total revenue of $22.4 million, down 6% year over year. The company's AI Knowledge Hub customers showed strong growth with ARR increasing 17% year over year and 5% sequentially.

Key financial metrics include GAAP net income of $671,000 ($0.02 per share), compared to $2.2 million ($0.07 per share) in Q2 2024. Operating cash flow was $6.4 million with a 29% margin. The company repurchased approximately 421,000 shares at an average cost of $5.73 per share, totaling $2.4 million.

For FY2025 guidance, eGain lowered its revenue expectations to $88.5-90.0 million, while raising GAAP net income guidance to $1.1-1.7 million ($0.04-0.06 per share). Q3 FY2025 guidance projects revenue between $21.0-21.5 million with an expected GAAP net loss of $300,000 to $800,000.

eGain (NASDAQ: EGAN), the AI knowledge platform for service, has announced it will release its fiscal 2025 second quarter financial results after market close on Thursday, February 13, 2025. The announcement will be followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET).

The conference call will be hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live webcast through eGain's website investor section. For direct dial-in, U.S. participants can call toll-free at 844-481-2704, while international callers can dial +1 412-317-0660. A replay will be available for one week, accessible via 877-344-7529 (U.S.) or +1 412-317-0088 (International) using replay code 6223725.

eGain (NASDAQ: EGAN) has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The evaluation, published on December 11, 2024, assessed 12 vendors based on 15 criteria focusing on Completeness of Vision and Ability to Execute.

The company's Customer Engagement Suite features three main components: AI Knowledge Hub, Conversation Hub, and Analytics Hub, all built on a composable experience platform powered by Conversational and Generative AI. The solution includes recent innovations like eGain AI Agent and offers flexible deployment models such as Innovation in 30 Days™ and SafeSwitch™.

eGain announced an extension of its stock repurchase program until November 14, 2025. The company has already repurchased approximately $27.6 million of shares, with $12.4 million remaining available for repurchase. The program allows discretionary purchases through open market or private transactions, including potential Rule 10b5-1 plans. CEO Ashu Roy emphasized the company's belief in its shares being undervalued and its strong position in the AI knowledge market. The repurchase program will be funded using existing cash or future cash flows and can be modified or suspended at any time.

eGain (NASDAQ: EGAN) announced its Gold Sponsorship of the 20th Knowledge Management Days Conference in Stuttgart, Germany (November 19-20, 2024). The company will showcase its AI Knowledge Hub solution and share best practices for Gen AI implementation. According to Gartner, by 2025, all generative AI virtual customer assistant projects lacking integration with modern knowledge management systems will fail to meet customer experience and cost-reduction goals. The event features presentations on knowledge management and Gen AI, including sessions by eGain executives in both German and English.

eGain (Nasdaq: EGAN) announced its fiscal 2025 first-quarter results, ending September 30, 2024. Total revenue was $21.8 million, a 10% decrease year-over-year. GAAP net income was $652,000 or $0.02 per share, down from $2.6 million or $0.08 per share in Q1 2024. Non-GAAP net income was $1.3 million or $0.04 per share, compared to $3.8 million or $0.12 per share in Q1 2024. Cash provided by operations was $1.0 million, with total cash and equivalents at $67.2 million. Adjusted EBITDA was $1.4 million, down from $2.8 million in Q1 2024. The company repurchased approximately 671,000 shares at an average cost of $6.84, totaling $4.6 million.

For Q2 2025, eGain expects revenue between $22.2 million to $22.6 million and a GAAP net loss of $400,000 to $900,000. For FY 2025, projected revenue is $92.0 million to $93.0 million, with GAAP net income of breakeven to $1.0 million.

eGain (NASDAQ: EGAN) has been awarded the KMWorld Magazine's Readers' Choice Award for 2024 in the Customer Experience and Support category for its AI Knowledge Hub. The award, determined by daily users of KM solutions, recognizes companies meeting actual knowledge management needs.

As a Diamond Sponsor for the upcoming KM/Enterprise AI World Conference in Washington, D.C. (November 18-21, 2024), eGain will showcase success stories from Specialized Bicycles and Rogue Credit Union. CEO Ashu Roy will deliver a keynote on trusted knowledge for GenAI success, and visitors can receive a free copy of Knowledge Management for Dummies book, updated with GenAI practices.